How can we help you with your vehicle rental experience ?
Customer support for your car or van rental experience
Europcar strives to make the car and van rental process as simple and hassle-free as possible. On this page we have listed different sources of information where you can find clear information and useful advice on any topic related to vehicle hire: booking process, protection packages to reduce the deductible in the event of a claim, potential issues related to your experience during the rental contract, questions about your account or information about the Europcar loyalty program and all our other products and services.
We are here for you
Frequently Asked Questions
Do you have a question about the car rental process with Europcar? Browse the most commonly asked questions on varied topics and make the most of your trip!
Before, during, after the rental
Contact us
You need to drop off your car later than expected? You want to know more about an equipment? For any inquiries or questions, please contact us.
Everything you need to know about our rentals
Terms and Conditions
You’ll find all the key information you need on bookings, deposits and how we keep your data safe here.
Get the very best out of your trip
Useful information
From the latest Covid-19 safety information to our rental locations and more, we’re here to ensure your next trip runs smoothly. Head over to our Useful Information page for travel tips and much more.
Discounts and benefits
Discover our loyalty program
Privilege is Europcar's free loyalty program that rewards you fast!